I've never heard of a full refund policy for a music CD that has been opened and played. Why are you doing it?
Great question! I've just recorded my first CD and want people to hear and share it. In all probability you've never heard of me and know nothing about my music. You listen to my free audio samples and decide that you like what you hear, but still aren't sure. Well, I want to give you the assurance and confidence that you won't be out fifteen bucks and stuck with a CD you don't like. So, if you have enjoyed the free clips, this means you have nothing to lose by buying a copy of the album for yourself. And it helps me connect and share this music with more people. This is my written promise to you that I will take the CD back and issue a full refund if you just don't like the record when you open and play it. The 60 day guarantee starts the day you receive it in the mail.
Is it safe to order from CraigBurdette.com?
Absolutely. Your information is encrypted before it is submitted and is 100% confidential. Credit Card payments are processed via a secure third party and CraigBurdette.com does not have access to your credit card number.
Can I buy without a credit card?
Yes, you can pay by check or money order - please allow 4 weeks for album to ship if you pay by check. Make checks payable to Craig Burdette - Solo Piano, PO Box 4698 , Vallejo, CA 94590. Please do not send cash in the mail!
Can I order by phone?
Phone orders are available 24 hours a day, 7 days a week through CDBaby. Call them toll free (within the USA) at 800 - BUY MY CD.
What if something goes wrong with my order?
Contact us using the form below, or call (707) 638-0490 and we will resolve the problem immediately.
What if I buy Recollections from another store or website?
This unique 60 day money back guarantee only applies to CD's bought here on CraigBurdette.com. Other vendors (i.e. CDBaby) who sell Recollections may have different policies.
What if my CD gets damaged or lost in the mail?
Simply let us know and we will arrange to replace it at no cost to you.
How much is shipping?
Just $2.50 for the first CD, $1.25 for each additional CD. We will ship to you via standard USPS first class mail.
When will my CD arrive?
If you are in the USA you should expect to receive your album via standard first class mail between 7 - 10 business days from placing your order. International shipments may take up to four weeks.
Are there any options for faster delivery?
We will ship within the USA via FedEx or UPS - contact us using our online form and we will be happy to make special arrangements. Shipping costs using this method may vary.
For all other questions, or to resolve a problem:
Just fill out this form and we will get right back to you.
If we've answered your concerns, and you're ready to request your own copy of Recollections, then click here to order.
